Happy, shiny people – service management and healthcare
“Success is all about collaboration.” DHCW’s Liz Wride shares her impressions of itSMF UK’s recent Sector Spotlight for service management professionals working in healthcare.
Measuring customer experience
itSMF UK recently held a Member Meet-up at Burges Salmon in Bristol, bringing together organisations and individuals from across a number of different sectors who all had one thing in common: the desire to provide excellent customer experience. Chris Kingsbury shares some of the outputs and feedback from the amazing discussions generated, led by expert speakers Chris de Souza from CGI and Neil Keating from Bright Horse.
Using ISO/IEC 20000 without certification
Not all organisations want to gain a certificate of conformity. For some, it is enough to put in place a good management system to support effective and sustainable service management practices to ensure delivery of reliable high-quality services.
Constant change or changing constantly?
Change may be constant, but how you manage and embrace change can make all the difference, argues Chris Evans
Leadership: the forgotten process
Mohammed El-Arabi explains why leadership is just as a important for successful digital transformation as the underlying ITSM processes.
What is a service?
Has ITIL made the definition of a service too complicated? And does that make it more difficult for service managers around the world to articulate clearly what it is they do?
Member meet-ups return with all things SIAM
For many years, regional meet-ups were the lifeblood of itSMF UK. During the Pandemic, we turned to Zoom and Teams to share the collective expertise of our members; but there’s nothing like an in-person event to provide the networking opportunity that the service management community really appreciates. On 13 September Leeds Building Society (LBS) hosted a return to the in-person format with a well-attended discussion of all things SIAM – Service Integration and Management.
The stereotype of cyber security
Cyber security is not all about geeky hackers in their bedrooms. Jordan Wray explains how he started his career in cyber at BT.
Co-creating value within a community
David Barrow explains how co-creation of value requires a strong partnership between all stakeholders involved in delivering a service.
Create, Deliver and Support – a view from the ‘engine room’ of ITIL 4
Create Deliver Support (CDS) – is one of the 4 Managing Professional guides for ITIL 4 from AXELOS, offering some truly original thinking around the core ITSM practices and the […]
Webinar – Getting started with ITIL 4 Create, Deliver and Support
Create Deliver and Support (CDS) is one of the 4 books in the ITIL4 Managing Professional programme. This webinar offers a practical view of how the book contributes to the broader ITIL 4 guidance, and how to apply its content to service delivery challenges and issues within the workplace.
