ITSM26 Conference & Awards

With more than 50 presentations from across the industry plus our Professional Service Management Awards, ITSM26 offers a plethora of great content, discussions and networking opportunities.

AI in ITSM

Industry experts will present on key topics, including AI terminology, practical applications in incident management, and the impact of AI on customer experience and recruitment processes and more. This event offers a unique opportunity to gain insights from leaders in the field and network with other members.

ITSM25 Conference and Awards

ITSM25 Event Image

Having sold out at Reading for the last two years, we are excited to announce we’ll be moving to Stadium MK, Milton Keynes for ITSM25! With more than 50 presentations from across the industry plus our Professional Service Management Awards, ITSM25 offers a plethora of great content, discussions and networking opportunities.

ITSM24: check out the agenda!

The agenda has now been published for ITSM24, our annual conference and awards on 11th and 12th November in Reading.

ITSM24 Conference and Awards

We are delighted to confirm we’ll be back at the Madejski stadium in Reading for ITSM24! With more than 50 presentations from across the industry plus our Professional Service Management Awards, ITSM24 offers a plethora of great content, discussions and networking opportunities.

CHECK OUT THE ITSM23 CONFERENCE PREVIEW GUIDE

You can now view the Conference Preview Guide for ITSM23. Take a look at the synopses for our 50+ speaker presentations and decide which ones to attend on the day. All sessions will be recorded and made available to registered delegates after the event – so you won’t miss out.

SECTOR SPOTLIGHTS JOIN OUR LINE-UP OF MEMBER EVENTS

Though many service management issues are common to all industries, not all sectors are alike when it comes to specific priorities and pain points.

With this in mind itSMF UK has recently introduced a series of online Sector Spotlights – modelled on our highly successful SM Forums but with a different twist.

PSMA23: Call for Award nominations now open!

PSMA23 offers a great opportunity to highlight the achievements of IT service management individuals and teams, whose skills, commitment and imagination have marked them out for special recognition. Nominations are now open for this year’s ITSM Team of the Year, Service Innovation, Young ITSM Professional, Ashley Hanna Contributor of the Year, and Thought Leadership awards.

PSMA22: Congratulations to our winners and finalists!

Our gala awards dinner, hosted by popular sports commentator Steve Rider and itSMF UK board member Rosh Hosany, highlighted the achievements of IT service management individuals and teams, whose skills, commitment and imagination have marked them out for special recognition.

ITSM23 Conference and Awards

We are delighted to confirm we’ll be back at the Madejski stadium in Reading for ITSM23! With more than 50 presentations from across the industry plus our Professional Service Management Awards, ITSM23 offers a plethora of great content, discussions and networking opportunities.

ITSM22 Conference and Awards

After two years of successful digital conferences, we are excited to announce we’ll be back ‘in-person’ for ITSM22! With more than 40 presentations from across the industry plus our Professional Service Management Awards, ITSM22 offers a plethora of great content, networking and interaction.