BT the first organisation to complete a fully certified ITSM Maturity Assessment
BT has become the very first organisation globally to complete a fully certified ITSM Maturity Assessment based on the ITIL Maturity Model. The assessment, designed to measure an organisation’s service management capabilities, was conducted by itSMF UK in their role as an Axelos Consulting Partner.
Maturity Assessment Pilot – Call for expressions of interest!
Maturity is a measure of an organisation’s ability to deliver predictable outcomes, including on-time delivery, productivity, quality, compliance, and customer satisfaction. Crucially, it has a proven link to organisational success. […]
Webinar – Getting started with ITIL 4 Direct, Plan and Improve
Important areas of discussion in the DPI publication include conducting assessments, using reporting and metrics, keys to successful continual improvement, a solid basis for communication and organizational change management, and much more.