Maturity is a measure of an organisation’s ability to deliver predictable outcomes, including on-time delivery, productivity, quality, compliance, and customer satisfaction. Crucially, it has a proven link to organisational success. The higher your level of maturity, the more likely you are to achieve your service management and organisational objectives.
Members often ask us about benchmarking to determine how their ITSM maturity compares with that of similar member organisations. This topic is regularly discussed on member forums and was recently flagged as a priority by our own Leadership Council.
Axelos recently launched their ITIL Maturity Model platform; and itSMF UK – in our new role as an Axelos Consulting Partner (as required in order to use the platform) – are pleased to be able to offer an assessment service to members based on this Model (more details are available here).
By providing this service we will be able to help our member organisations understand clearly where they need to focus in improving their overall level of maturity. And over time the anonymised data we collect from these assessments, in addition to the benchmarking data Axelos publishes, will allow member organisations to see how they compare with their peers.
We are currently finalising the auditor certification process and aim to be able to start offering the service in April 2022. With this in mind, we are now seeking organisations who would be interested in being a pilot for this new service. Pilot organisations will of course benefit from a reduced costs on the basis that we are getting up to speed with the ITIL Maturity Model platform.
To register your interest please e-mail [email protected].
itSMF UK
itSMF UK is the country’s leading membership association for service management professionals – with members ranging from individual service management practitioners to large multi-national organisations.
We have spent the last three decades helping ITSM professionals both to be better and to do better. As the first of an international network of itSMF chapters, we continue to enrich the working lives of our members through our conference and events, professional guidance, focused content, annual awards, competency management, leadership council, member groups, and new communities of practice.
View our membership video or visit us at www.itsmf.co.uk
