Online Masterclass – XLA Design – Pilot
The focus for this masterclass is to help organisations understand what experience is, why it is important and key considerations when implementing experience measures/XLAs.
£99
3 events found.
XMO
Events
-
-
Online Delivery
-
-
Online Masterclass – XLA Design
Online DeliveryThe focus for this masterclass is to help organisations understand what experience is, why it is important and key considerations when implementing experience measures/XLAs.
£295 -
-
Online Masterclass – XLA Implementation and the XMO
Online DeliveryThis masterclass enables organisations to successfully measure and manage their XLAs including, when is happy, understanding sentiment, matching X-Data, O-Data and T-Data together, building dashboards and what skills and competencies are required in an XMO and on how to manage experience and XLAs. In this class we assume that XLAs have been/are soon to be designed and so focuses on the requirements to successfully implement, manage and govern experience through an XMO.
£295
