XLA

This masterclass enables organisations to successfully measure and manage their XLAs including, when is happy, understanding sentiment, matching X-Data, O-Data and T-Data together, building dashboards and what skills and competencies are required in an XMO and on how to manage experience and XLAs. In this class we assume that XLAs have been/are soon to be designed and so focuses on the requirements to successfully implement, manage and govern experience through an XMO.