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Events for 15 September, 2026

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Online Masterclass – Design Thinking in IT Service Management: from problem to solution

Online Delivery

Design Thinking offers a different approach. Unlike other innovation methods, it is solution-based and user-focused. Instead of getting stuck on the problem, it encourages teams to explore creative ways to solve it. The process begins with understanding the user's experience and needs, then moves toward building useful, practical solutions.

£295