Join award‑winning author, ITIL® 4 co‑author, and creator of Humanising IT™, Katrina Macdermid, for this exclusive webinar exploring her Amazon Top‑10 bestseller The Experience Distortion of IT Service Management.
FREE for itSMF UK members, join us for a line-up of ITSM practitioners presenting ITIL case studies and deep-dive practice views. Settle into your seat at the British Motor Museum, network with other attendees, and join us on a journey of service management improvement with speakers from Bupa, The Salvation Army, Vodafone and PeopleCert.
17 September, 09:30 – 16:30
