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1 event,
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We will explore all the capabilities needed to design and implement a modern Digital Management System. You will learn how to blend DevOps, ITIL, and related practices into a holistic operating model that enables flow and continuous improvement.
£295
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Join us on a journey of service management improvement with presentations from Foster + Partners, BT, AtkinsRéalis & PeopleCert.
Free
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1 event,
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Incidents are unforgiving. Under pressure, even experienced ITSM professionals can find themselves caught in chaotic bridges, competing priorities, unclear information flows, and escalations that accelerate faster than root causes emerge. This online masterclass provides a proven, structured, real-world approach to managing incidents with clarity, consistency and confidence, powered by the four core KEPNERandFOURIE™ analytical processes.
£295
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