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Major incidents are unforgiving. Under pressure, even experienced ITSM professionals can find themselves caught in chaotic bridges, competing priorities, unclear information flows, and escalations that accelerate faster than root causes emerge.
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To continue with the ITIL version 5 webinar series, we are delighted to welcome back Roman Zhuravlev, Senior ITIL Architect at PeopleCert, and Mark Smalley the Lead Author of the Experience book.
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This interactive event will provide actionable and practical guidance for establishing good Enterprise Service Management within an organisation.
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FREE for itSMF UK members, join us for a line-up of ITSM practitioners presenting ITIL case studies and deep-dive practice views. Settle into your seat at the British Motor Museum, network with other attendees, and join us on a journey of service management improvement with speakers from Bupa, The Salvation Army, Vodafone and PeopleCert.
17 September, 09:30 – 16:30
