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Facilitated by our delivery partner SXP, the ServiceNow Strategy Simulation recreates a complex enterprise e‑commerce business model that immerses participants in the challenges and opportunities faced by ServiceNow customers and prospects.
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This interactive Configuration Management masterclass addresses the key linkages between service management and configuration management. What a holistic configuration management process looks like and how to implement an effective configuration management practice in your organisation.
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AI is already beginning to reshape how IT service teams operate; from automation and diagnostics to knowledge management, incident resolution, and customer experience. The real question for service organisations isn’t whether AI is coming, but whether we’re ready for it.
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FREE for itSMF UK members, join us for a line-up of ITSM practitioners presenting ITIL case studies and deep-dive practice views. Settle into your seat at the British Motor Museum, network with other attendees, and join us on a journey of service management improvement with speakers from Bupa, The Salvation Army, Vodafone and PeopleCert.
17 September, 09:30 – 16:30
