Designed for apprentices, graduates and those moving into ITSM for the first time, attendees will be able to understand best practice for key areas in ITSM, how they work together, and most importantly what each practice needs to do for them all to work cohesively to provide ultimate value for the customer.
In this session we will discuss with a panel of experts who have all had hands on experience of managing major incidents. We will look at techniques for limiting the impact of incidents when they occur.
This interactive business simulation event provides an opportunity for the theory learned during Part 1 to be applied in a realistic educational and fun environment. Step by step the team will apply basic ITSM processes and will learn how to deal with different business and IT situations.
This sector spotlight highlights some of the most exciting initiatives underway within NHS England and Digital Health and Care Wales, focusing on service desk communities, user-centred design, and working with product teams to deliver new and uplifted services.
As ITSM practitioners how can we get started in identifying and progressing Continual Improvement opportunities and how best do we ensure we can demonstrate the business benefits delivered? Find out how here.
Service Integration and Management (SIAM) has evolved rapidly over the last decade. This SM Forum brings together an international line-up of SIAM practitioners and advocates to consider the case for SIAM, the key success factors to implementation, and the new standard that will help those looking for a structured approach.
We will discuss how to create a modern digital operating model. An interactive class providing the ingredients and recipe to define, create and transform your target operating model, ready to manage this new digital reality of delivering: better value, sooner, safer, happier and cheaper.
At this Online member meet up, we will discuss Transforming CX: The dynamic duo of Service Desk & Change Enablement
IT Service Continuity Management (ITSCM) addresses the gaps in the traditional disaster recovery approach by introducing layers of resilience that provide higher levels of protection. Attend this masterclass to understand how to fine-tune your organisation's approach to IT resiliency.
This event will provide you with a framework and the information you need to capture when writing your Service Design.
Ground Floor South
Burford House
Leppington
Bracknell
Berks RG12 7WW
Tel: +44 (0) 118 918 6500
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