At this Online member meet up, we will discuss Transforming CX: The dynamic duo of Service Desk & Change Enablement
IT Service Continuity Management (ITSCM) addresses the gaps in the traditional disaster recovery approach by introducing layers of resilience that provide higher levels of protection. Attend this masterclass to understand how to fine-tune your organisation's approach to IT resiliency.
This event will provide you with a framework and the information you need to capture when writing your Service Design.
Join us for a panel-led discussion exploring the valuable skills of military personnel and their applicability in IT Service Management.
This masterclass is a hands-on practical event designed to help you understand the right experience measures for your business and how you can follow a 9-step approach to build your experience level agreements.
Designed for those responsible for creating effective Post-Incident review reports, this event offers a straightforward way to show the relationships between a variety of different causal factors, in a practical case-led event.
Few industry sectors have felt the impact of the changing business world as much as financial services. In this sector spotlight, we focus on some of the key service management opportunities and challenges facing our banks and financial institutions as they embrace artificial intelligence and digital transformation, respond to the requirement for DORA compliance and […]
A lunch and learn session when you can nibble on your sandwiches and learn how Computacenter and Brillio solved the “problem” issue.
Availability and Capacity Management are often overlooked and undervalued within an organisation. This event will focus on the areas you need to consider in making sure that your business can maintain its IT operations and yet still grow when needed without any surprises.
Experience Management & XLAs - open to all and FREE for itSMF UK members, join us on the 4 July at Mercedes-Benz World for XLA24!
Ground Floor South
Burford House
Leppington
Bracknell
Berks RG12 7WW
Tel: +44 (0) 118 918 6500
Disclaimer: Our member environment runs on a separate system. As such, when navigating to member areas on this website you may notice that you are redirected to a different environment.
