This simulation is a powerful way to stimulate a new way of thinking within the IT Organisation. It helps employees better understand how to improve their own way of working from where they are now (traditional Service Management) towards a more Agile Service Management approach.
Join itSMF UK’s SIAM SIG and the East Midlands Smart City Alliance to understand the Alliance’s Smart City approach to delivering test beds and solutions as well as a look at SIAM options that can be related to Smart City solutions. The afternoon will be spent collaborating with other attendees to develop SIAM based solutions […]
Improve IT operations in terms of quality, speed, and cost; influence customer perceptions of IT 'value' by demonstrating a commitment to improving services; and enhance IT service provider reputation and drive greater customer satisfaction by undertaking Continual Improvement best practice.
Everything is Problem Management - or should be! Problem Managers have frequently been the poor relations in ITSM, given an impossible task with few resources to work. This masterclass will show you how to add value in the most difficult of circumstances!
Digital transformation is changing the paradigm on traditional management practices, disrupting existing and well rooted patterns of working. Join us to explore thought-provoking ideas, challenge widely used principles and draft key questions and answers.
Remember the bad old days of waterfall projects being thrown over the fence? Now we’re in an Agile world that’s sorted and we’re all happy, aren’t we? Oh, so it’s not working out quite like that? Perhaps we should stop and think why that is and what we can do about it? Join Matt Hoey […]
All too often, individuals move into management roles with minimal guidance in how to get things done through the teams they are expected to manage and motivate. This masterclass addresses some of the skills, behaviours and strategies required to motivate and manage a team.
To operate without formal change and release management capabilities in place risks regular service disruption and adverse impacts to business operations. Instead learn how to minimise risk, reduce service outages, and increase efficiency across IT and business operations – attend this event.
Join us on 24th September in London for our next SMtech forum - ‘Asset management solutions'. FREE to attend, let us help you find the ideal partner to solve your business needs.
Whether you are designing an IT operating model, a Service Management operating model or an operating model for an individual product or service, the Operating Model Canvas and its accompanying tools will help you.
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Tel: +44 (0) 118 918 6500
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