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Masterclass – Change and Release Management

etc.venues Marble Arch Garfield House, 86 Edgware Road, London

To operate without formal change and release management capabilities in place risks regular service disruption and adverse impacts to business operations. Instead, attend this event and learn how to minimise risk, reduce service outages, and increase efficiency across IT and business operations.

Member Meet-up – Edinburgh

Deloitte Edinburgh Saltire Court, 20 Castle Terrace, Edinburgh, United Kingdom

The event will provide an opportunity for members to gather with other practitioners to share experiences, listen to guest speakers, and discuss key service management issues. It will also feature a brief itSMF UK update.

Masterclass – The Digital Transformation Experience Simulation

London (venue TBC) , United Kingdom

The Digital Transformation Experience business simulation exposes the challenges of successful Digital Transformation and how to overcome them. This simulation explores ways to catalyse change in culture and highlights new ways of working that are required to deliver success.

Member Meet-up – Leeds

University of Leeds, Devonshire Hall Devonshire Hall, Cumberland Rd, Leeds, West Yorkshire, United Kingdom

The event will provide an opportunity for members to gather with other practitioners to share experiences, listen to guest speakers, and discuss key service management issues. It will also feature a brief itSMF UK update.

Webinar – Getting started with Continual Improvement

In this webinar we provide practical guidance on the basic things you need to have in place to support the culture of Continual Improvement. Then, to help ‘kick start’ your approach we provide some simple practical no cost methods to help you identify and begin to progress improvement opportunities as part of the ‘day job’.

Webinar – Getting started with Problem Management

Everything is Problem Management! (or at least it should be). “A stitch in time..” and other proverbs are relevant, but the problem for many is how do you get started in making the switch from reactive work to genuine prevention.

Online Masterclass – Service Catalogue

Online Delivery

This masterclass will explore how to improve an existing service catalogue, or get started with a new one. We will discuss what a service catalogue is, why you need one, what the benefits are, and ensure that you take away the knowledge you need to achieve success in your organisation.

Online Masterclass – People Management Skills

Online Delivery

All too often, individuals move into management roles with minimal guidance in how to get things done through the teams they are expected to manage and motivate. This masterclass addresses some of the skills, behaviours and strategies required to motivate and manage a team.