Online Masterclass – XLA Design
The focus for this masterclass is to help organisations understand what experience is, why it is important and key considerations when implementing experience measures/XLAs.
£295
10 events found.
Events
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Online Delivery
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SM Forum: Health & Wellbeing at Work
Online DeliveryFocusing on health and wellbeing at work is essential for maintaining a balanced and productive life. This event will focus on topics such as burnout recovery, menopause and mental health, and stress management techniques, all of which are crucial for anyone navigating the modern workplace.
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Webinar – ITIL in 2026 and beyond
Online DeliveryRoman will share an update on the future direction of ITIL in 2026 and beyond. He will explore how the framework is evolving to meet the needs of today’s digital‑first and AI‑enabled environment, ensuring it remains relevant, practical, and forward‑looking. Roman will also highlight how ITIL is being strengthened to provide a fully holistic, end‑to‑end operating model that reflects the way modern professionals and organisations collaborate, innovate, and co‑create value both now and in the years ahead.
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Introduction to ITSM – Part 1
Online DeliveryDesigned for apprentices, graduates and those moving into ITSM for the first time, attendees will be able to understand best practice for key areas in ITSM, how they work together, and most importantly what each practice needs to do for them all to work cohesively to provide ultimate value for the customer.
£99 -
Introduction to ITSM – Part 2
Online DeliveryThis interactive business simulation event provides an opportunity for the theory learned during Part 1 to be applied in a realistic educational and fun environment. Step by step the team will apply basic ITSM processes and will learn how to deal with different business and IT situations.
£99 -
Member meet-up – Nobody’s in Charge: The SIAM Ownership Problem
CGI-Leeds 1 Whitehall Quay,, Leeds, West Yorkshire, United KingdomWhen everyone “owns” the service, nobody really does. This sharp, hands-on itSMF workshop strips away comforting theory and tackles accountability where it actually breaks in complex, multi-supplier SIAM environments.
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Online Masterclass – Major Incident Management
Online DeliveryMajor incidents are unforgiving. Under pressure, even experienced ITSM professionals can find themselves caught in chaotic bridges, competing priorities, unclear information flows, and escalations that accelerate faster than root causes emerge.
This 2-day online masterclass provides a proven, structured, real-world approach to managing major incidents with clarity, consistency and confidence, powered by the four core KEPNERandFOURIE™ analytical processes.£295 -
Cyber in ITSM
The National Museum of Computing Block H, Bletchley Park, Milton Keynes, BuckinghamshireCyber attacks have made the national headlines numerous times in recent months, with organisations large and small bracing against the potential impact on customer service, finance and reputation. This event considers the specific implications of cyber resilience for service management.
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Women in ITSM Community Event
Bombay Sapphire Distillery Laverstoke Mill, London Rd, Whitchurch, BerkshireAhead of International Women’s Day, Join the itSMF UK Women in ITSM Community at the Bombay Sapphire Distillery on 5th March for a day dedicated to making time for YOU. In the hustle and bustle of daily life, it’s easy to forget to prioritise ourselves – but this day is all about taking a step back and investing in your own development and growth in our industry.
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Service Design and Transition CoP – Service Design Governance: Who, What, Where, When (and Why!)
Online DeliveryJoin us for an insightful Lunch and Learn session exploring how to implement effective governance in Service Design and Transition without slowing down delivery. As organisations adopt more agile and iterative ways of working, the challenge becomes finding the right balance between design and assurance, speed and flexibility.
Free
