Community of Practice – Design and Transition Meeting
This meeting will be a catch up where we will review 2021 and looking forward to prioritise COP activities for the coming year.
Free
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This meeting will be a catch up where we will review 2021 and looking forward to prioritise COP activities for the coming year.
This will be a planning session and will give all CoP members the opportunity to shape and improve the meetings this year.
Our panel of experts will discuss how we can nurture the next generation of IT Service Management talent in a way that encourages diversity of thought as well as creating inclusive environments for people from all backgrounds to have a fair chance and succeed in the IT Service Management sector.
This simulation is a powerful way to stimulate a new way of thinking within the IT Organisation. It helps employees better understand how to improve their own way of working from where they are now (traditional Service Management) towards a more Agile Service Management approach.
Everything is Problem Management - or should be! Problem Managers have frequently been the poor relations in ITSM, given an impossible task and few resources to work with. This masterclass will show you how to add value in the most difficult of circumstances!
In this CoP Design and Transition meeting we will be discussing Quality Assurance in SIAM & Transition
This session will discuss experience and approaches used when approaching Risk Management using Frameworks and Strategic Risk Management.
Featuring experience-focused consultants Jonathan Boyd, Neville Hughes and Mark Bewick, plus speakers from ServiceNow and a panel discussion, this SM Forum focuses on some of the key issues facing CX today.
We will be looking at Performance Management and the use of XLAs, SLAs and KPIs
This masterclass introduces Experience Level Agreements (XLAs) and uses interactive studies and exercises to nail down the concept of XLA, setting attendees on a solid path beyond ITIL, SLAs, and KPIs into a new perspective of XLAs and performance outcomes.
Ground Floor South
Burford House
Leppington
Bracknell
Berks RG12 7WW
Tel: +44 (0) 118 918 6500
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