At the Strategy and Planning CoP meeting in April it was agreed that Frameworks was the top topic of interest and will be the theme for this May's CoP meeting facilitated by Mark Burgess, Group chair
Join us for this Kepner-Tregoe masterclass, designed for Major Incident Managers and Problem Managers and delivered over two days via WebEx.
There is growing interest in the ways that ITOM underpins ITSM, providing the supporting infrastructure of asset, configuration, security and availability management on which IT services depend. During this event we'll discuss ways that service and operations management can and should inter-relate.
This simulation is a powerful way to stimulate a new way of thinking within the IT Organisation. It helps employees better understand how to improve their own way of working from where they are now (traditional Service Management) towards a more Agile Service Management approach.
As the Strategy and Planning Community of Practice has agreed to develop a catalogue of Frameworks, Standards, Bodies of Knowledge and Methodologies this session will review a second draft with members.
This will be an interactive session covering topics such as: Is ITIL or your framework of choice still working for you? Has ITIL ever really worked? Can Enterprise Service Management really benefit your organisation or is just too difficult to make happen?
Providing great customer service in a technical environment demands a unique blend of skills – it’s not enough simply to possess the technical know-how. This masterclass aims to create the genuine willingness and desire to do the best for each customer, however challenging the situation!
All too often, individuals move into management roles with minimal guidance in how to get things done through the teams they are expected to manage and motivate. This masterclass addresses some of the skills, behaviours and strategies required to motivate and manage a team.
We will be taking the opportunity to review the activities and lessons learned over the last 3 months so that the focus and format best aligns with the community requirements.
This meeting is a Community catch up discussing previous workshop, next steps and collaborating with other CoP's
Ground Floor South
Burford House
Leppington
Bracknell
Berks RG12 7WW
Tel: +44 (0) 118 918 6500
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