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Online Masterclass – Business & IT Alignment

Online Delivery

Are you achieving the right balance between IT performance, conformance and business/IT alignment? We’re swamped with tools and frameworks, but unless we choose the right one for the job we’re bound to fail. The more guidance systems we have to help the more accurate we can be at focusing our efforts. In this Masterclass, we will explore what those multiple guidance systems are, and how they can be used most effectively to generate value for the organisation.

£295

Webinar – Four keys for driving better business value and results with your Service Desk

Online Delivery

Your Service Desk team is answering calls and resolving issues within performance targets. You’re under constant scrutiny for controlling support costs. Despite this, you are expected to pick up the slack when a new system is implemented. Join us and find out how can you can turn this situation around to the benefit of both your team and the larger organisation.

Free

Community of Practice: Armed Forces

Online Delivery

As part of our proud commitment to the Armed Forces Covenant, itSMF UK recently formed a Community of Practice to bring together military veterans, reservists, employers and service providers with an interest in supporting those transitioning from the Forces to mainstream service management.

Free

Online Masterclass – Re-imagining the CAB

Online Delivery

This interactive masterclass will provide practical guidance on the techniques and approaches that can be used to define change authorities and ensure that the right people and right approaches are used within those change authorities.

£295

Online Masterclass – Change & Release Management

Online Delivery

To operate without formal change and release management capabilities in place risks regular service disruption and adverse impacts to business operations. Instead, attend this event and learn how to minimise risk, reduce service outages, and increase efficiency across IT and business operations.

£295

Webinar – Alignment: Let’s get focused!

Online Delivery

This session focuses on the critical value component of “Alignment”, extracted from the acclaimed book, “The V*A*L*U*E Formula”, which introduces and explains a fundamental model to help organisations maximise their stakeholder value.

Free

Webinar – Sustainable Service Management for sustainable business

Online Delivery

This webinar looks at the elements of service management that can help to develop long term success and quality, with key tips on how to develop and ensure that these are built in to transformation projects as well as BAU. This will also include experience management, people and culture, management and leadership, metrics and analysis, and service governance.

Free

Member meet-up – What does good look like for ITAM and how do we get there?

Devonshire Hall Fenton Room, Cumberland Road, Headingley, Leeds, West Yorkshire, United Kingdom

Asset management is something that organisations everywhere struggle with. What structures have been put in place that can help us get to grips with this ? What works in translating it from theory into practice. Join us on this in person event and find out how!

Free