Problem Managers are often given an impossible task and few resources. This masterclass focuses on how top Problem Managers ensure their teams work efficiently, even with limited resources.
This masterclass provides a foundation level understanding of human-centred design and IT service management. By the end of the event, delegates will be able to draw upon practical, actionable tools to ensure human-centred design values are being embedded in their workplace.
Join us as part of the Armed Forces Community of Practice (COP) — whether you're an existing member or new to our group — as we continue exploring ways to serve this community.
Following the success of our International Women's Day event for this community, we'd like you to join us to further strengthen some of the relationships in our network. Come and connect with the Women in ITSM network for an energising session of speed networking and real talk on the trends shaping our industry today.
We will discuss how to create a modern digital operating model. An interactive class providing the ingredients and recipe to define, create and transform your target operating model, ready to manage this new digital reality of delivering: better value, sooner, safer, happier and cheaper.
This SM Forum brings together a distinguished line-up of industry leaders and practitioners with experience in this area, offering case studies from different sectors and delving into the 2025 SIAM Body of Knowledge (BoK). With SIAM practices shaping service delivery in many organisations, this event offers a timely and very relevant update.
Join our lunch and learn panel for a Q&A session where industry professionals share their view of points to consider on the challenges of availability management and the ever-changing market.
This interactive event will provide actionable and practical guidance for establishing good Enterprise Service Management within an organisation.
We are going back to basics on risk management so if you're new to risk management, whether it's due to being subject to the new DORA regulations, or you just need to add a risk management component to your ITSM environment, then Friday the 13th is actually your lucky day.
As ITSM practitioners how can we get started in identifying and progressing Continual Improvement opportunities and how best do we ensure we can demonstrate the business benefits delivered? Find out how here.
Ground Floor South
Burford House
Leppington
Bracknell
Berks RG12 7WW
Tel: +44 (0) 118 918 6500
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