Explore the future of the IT service desk with Barclay Rae and Mark Temple from AI-driven evolution to 24/7 student support at the University of Glasgow.
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Explore the future of the IT service desk with Barclay Rae and Mark Temple from AI-driven evolution to 24/7 student support at the University of Glasgow.
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AI is already beginning to reshape how IT service teams operate; from automation and diagnostics to knowledge management, incident resolution, and customer experience. The real question for service organisations isn’t whether AI is coming, but whether we’re ready for it.
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