Online Masterclass – Enterprise Service Management
This interactive event will provide actionable and practical guidance for establishing good Enterprise Service Management within an organisation.
£295
10 events found.
Online Events
Events
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Online Delivery
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Online Masterclass – IT Service Continuity Management
Online DeliveryIT Service Continuity Management (ITSCM) addresses the gaps in the traditional disaster recovery approach by introducing layers of resilience that provide higher levels of protection. Attend this masterclass to understand how to fine-tune your organisation's approach to IT resiliency.
£295 -
Defence CoP – Evolving Service Management in Defence
Online DeliveryJoin us for this exclusive event hosted by Defence CoP Chair Simon Powell and a guest speaker. Together, they will discuss why the CoP has been reimagined, how it aligns with modern defence priorities, and what it means for MOD teams, prime contractors, suppliers, integrators, and consultants.
Free -
Webinar – The New ITIL for Leaders: Defining direction in an ever-changing environment
Online DeliveryContinuing with the ITIL version 5 webinar series we're pleases to welcome Kaimar Karu, co-author of Strategy and the lead author of Transformation books, and Roman Zhuravlev, Senior ITIL Architect at PeopleCert, who will share how the New ITIL may increase chances for your strategy success.
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ITSM Tooling Case Study Day
Online DeliveryIn ITSM Tooling Uncovered, there are absolutely no vendors and no product pitches. All sessions are delivered by member organisations from sectors including telecoms, finance, education, and healthcare. Presenters share real‑world, practical insights into how they selected, implemented, and optimised their ITSM tools - without sales influence or promotional agendas.
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Online Masterclass – Configuration Management
Online DeliveryThis interactive Configuration Management masterclass addresses the key linkages between service management and configuration management. What a holistic configuration management process looks like and how to implement an effective configuration management practice in your organisation.
£295 -
Webinar – The Experience Distortion of IT Service Management
Online DeliveryJoin award‑winning author, ITIL® 4 co‑author, and creator of Humanising IT™, Katrina Macdermid, for this exclusive webinar exploring her Amazon Top‑10 bestseller The Experience Distortion of IT Service Management.
Free -
Online Event – AI in ITSM: Ready or not, it’s here – Lunch & Learn
Online DeliveryAI is already beginning to reshape how IT service teams operate; from automation and diagnostics to knowledge management, incident resolution, and customer experience. The real question for service organisations isn’t whether AI is coming, but whether we’re ready for it.
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Webinar – New ITIL for AI Governance: How to adopt AI without losing control
Online DeliveryContinuing with the ITIL (Version 5) webinar series, we are delighted to welcome back Roman Zhuravlev, Senior ITIL Architect at PeopleCert, and James Finister
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Online Masterclass – Kanban for ITSM
Online DeliveryIn this interactive masterclass we will not only discuss what Kanban is, how it compares to other management tools, and how it is practiced; we will also help you understand who you are, where you are within your organisations network of services, and what you can do there to improve your service performance and your organisations fitness for purpose.
£295
