Webinar – New ITIL for AI Governance: How to adopt AI without losing control
Continuing with the ITIL (Version 5) webinar series, we are delighted to welcome back Roman Zhuravlev, Senior ITIL Architect at PeopleCert, and James Finister
Free
10 events found.
Online Events
Events
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Online Delivery
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Online Masterclass – Kanban for ITSM
Online DeliveryIn this interactive masterclass we will not only discuss what Kanban is, how it compares to other management tools, and how it is practiced; we will also help you understand who you are, where you are within your organisations network of services, and what you can do there to improve your service performance and your organisations fitness for purpose.
£295 -
SM Forum – SIAM: directions and challenges
Online DeliveryThis SM Forum brings together a distinguished line-up of industry leaders and practitioners with experience in this area, offering case studies from different sectors. With SIAM practices shaping service delivery in many organisations, this event offers a timely and very relevant update.
Free -
Service Design & Transition CoP – Making the value of Service Design and Transition visible: Reporting on process, progress and outcomes
Online DeliveryJoin us for an insightful Lunch and Learn session from DEFRA where we focus on how to effectively report and communicate the activities, outcomes and value of Service Design and Transition.
Free -
Online Event – AI in Problem Management: Turning operational data into actionable problem insights – Lunch & Learn
Online DeliveryAI is already beginning to reshape how IT service teams operate; from automation and diagnostics to knowledge management, incident resolution, and customer experience. The real question for service organisations isn’t whether AI is coming, but whether we’re ready for it.
Free -
Online Masterclass – Pragmatic Continual Improvement
Online DeliveryAs ITSM practitioners how can we get started in identifying and progressing Continual Improvement opportunities and how best do we ensure we can demonstrate the business benefits delivered? Find out how here.
£295 -
Online Masterclass – Problem Management
Online DeliveryProblem Managers are often given an impossible task and few resources. This masterclass focuses on how top Problem Managers ensure their teams work efficiently, even with limited resources.
£295 -
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Online Masterclass – Major Incident Management
Online DeliveryMajor incidents are unforgiving. Under pressure, even experienced ITSM professionals can find themselves caught in chaotic bridges, competing priorities, unclear information flows, and escalations that accelerate faster than root causes emerge.
This online masterclass provides a proven, structured, real-world approach to managing major incidents with clarity, consistency and confidence, powered by the four core KEPNERandFOURIE™ analytical processes.£295 -
Online Masterclass – Re-imagining the CAB
Online DeliveryThis interactive masterclass will provide practical guidance on the techniques and approaches that can be used to define change authorities and ensure that the right people and right approaches are used within those change authorities.
£295 -
Online Event – AI in Incident Management: Detect earlier. Diagnose faster. Resolve smarter – Lunch & Learn
Online DeliveryAI is already beginning to reshape how IT service teams operate; from automation and diagnostics to knowledge management, incident resolution, and customer experience. The real question for service organisations isn’t whether AI is coming, but whether we’re ready for it.
Free
