Online Masterclass – SAFe Simulation
This simulation is for managers and team leads to learn what SAFe is all about and how to use it and for employees who work in teams and want to learn how to apply SAFe principles in their own work.
Free
10 events found.
Online Events
Events
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Online Delivery
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Online Masterclass – Introduction to ITSM (Pilot)
Online DeliveryWe are delighted to announce this brand-new Masterclass aimed at those new to IT Service Management. By the end of the day, attendees will be able to understand best practice for key areas in IT Service Management, how they work together, and most importantly what each practice needs to do for them all to work cohesively to provide ultimate value for the customer.
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Online Masterclass – Pragmatic Continual Improvement
Online DeliveryAs ITSM practitioners how can we get started in identifying and progressing Continual Improvement opportunities and how best do we ensure we can demonstrate the business benefits delivered? Find out how here.
£295 -
Webinar – Migrating HSBC’s Incident and Major Incident Management processes to ServiceNow
Online DeliveryIn this webinar, HSBC’s Global Head of Incident Management Andrew Skinner explains why the bank undertook this ground-breaking project, the roles that their partners and stakeholders played, the lessons learned along the way, and the benefits achieved.
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Online Masterclass – ITIL 4 in Action Simulation
Online DeliveryThis simulation is a powerful way to stimulate a new way of thinking within the IT Organisation. It helps employees better understand how to improve their own way of working from where they are now (traditional Service Management) towards a more Agile Service Management approach.
Free -
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Webinar – IT4IT 3.0: Designed for Managing Digital
Online DeliveryThis webinar provides an overview of version 3.0 launched this October which can be used to streamline and automate IT value streams and mature your digital operating model.
Free -
Community of Practice – Management of Service Meeting
Online DeliveryAn informal 30 minute catch up between the Community Chair and members which will allow for open discussions reviewing 2022.
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SM Forum: Service automation and CI – adding value with AI and machine learning
Online DeliveryWhat has AI achieved to date and what does the future hold? This virtual Service Management Forum brings together industry analysts and researchers, service providers and end users to discuss the real impact of AI and its implications for business and society.
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Webinar – 2023 Business Simulation Launch
Online DeliveryWorking with our simulation partner GamingWorks, we are delighted to expand the range of events available to members for free during 2023. This webinar explores the benefits of business simulation events and provides an overview of each simulation and the relevant target audience.
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Introduction to ITSM – Part 1
Online DeliveryDesigned for apprentices, graduates and those moving into ITSM for the first time, attendees will be able to understand best practice for key areas in ITSM, how they work together, and most importantly what each practice needs to do for them all to work cohesively to provide ultimate value for the customer.
£99
