Masterclass Events

IT organisations are still struggling to become a service provider, unable to deliver consistent quality, whilst the business needs a strategic partner to help shape and realise the future. How can IT measure and demonstrate its value to the business and establish itself as a strategic partner?

All too often, individuals move into management roles with minimal guidance in how to get things done through the teams they are expected to manage and motivate. This masterclass addresses some of the skills, behaviours and strategies required to motivate and manage a team.

ITSM professionals are being challenged to ensure measurable service delivery and management of cloud environments. PCSM is designed to provide the context behind cloud from a non-technical perspective and upskill IT and Service Management professionals to be digital ready!

Discover how to create a flexible major incident process that restores service as quickly as possible; what you need to be doing in order to avoid stress and chaos, and effectively deal with any major incident that arises; plus much more in our dedicated Major Incident Management masterclass.