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Join us for an introduction to Knowledge-Centred Service (KCS®) - an emerging best practice for knowledge management that integrates the creation and maintenance of knowledge into the problem solving process.
£295
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Masterclass Events
Events
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Discover how to create a flexible major incident process that restores service as quickly as possible; what you need to be doing in order to avoid stress and chaos, and effectively deal with any major incident that arises; plus much more in our dedicated Major Incident Management masterclass.
£295
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This masterclass follows on from the Introduction to XLAs masterclass and is a hands-on practical session designed to help you understand the right experience measures for your business and how you can follow a 9-step approach to build your experience level agreements.
£295
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