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Workshop – ISO/IEC 20000: the Standard for Service Management

etc.venues Marble Arch Garfield House, 86 Edgware Road, London

ISO/IEC 20000 is a standard for service management that can be applied to IT and non-IT services. In this workshop, ISO/IEC 20000 guru Lynda Cooper reviews the third edition of the standard, and explains why certification makes such a difference to today's service-focused organisations.