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SMtech forum – Artificial Intelligence

May 23, 2019, 9:30 am - 4:30 pm

ITSM tools and technologies are developing at a relentless pace and keeping track of each product and service is no mean feat. We have the solution! SMtech Forums provide the information, contacts, and insight you need, all under one roof. Each bi-monthly event will focus on a particular area of service optimisation and development – such as AI, self-service, asset management or tool integration.

Join us on 23rd May in Birmingham for our next SMtech forum: ‘Artificial Intelligence – welcome to the machine!’.  Like so much industry jargon, the term artificial intelligence has been appropriated to mean very different things in different contexts. There is clear potential to use AI within service management to dramatically improve the customer experience. But there’s a world of difference between simple automation, widely demonstrated with tools such as chatbots, and the far deeper application of AI that becomes possible if sufficient data and insight are applied to the customer’s specific support requirements.

This SMtech event explores the different types of AI that are currently available within ITSM tooling and the benefits that it can bring to the business. We’ll help you find the ideal partner to solve your business needs, without the awkward conversations and endless hours of online research.


What will it involve?

The day will start with presentations from the top SM technology companies, outlining their key offerings and the benefits they provide. Then it’s over to you – ask the difficult questions, debate the key issues with other attendees, watch the demos at the vendors’ stands.

It’s the SM software equivalent of speed dating – we’ll help you find the ideal partner to solve your business needs, and without the awkward conversations and endless hours of online research.

Who is it for?

All itSMF UK members and non-members.


Organisations currently presenting on the day include (more to follow):

With unrivalled industry knowledge, expertise and innovative system design, Marval’s service management software and professional services can help: drive down costs, standardise and optimise the way you deliver services; drive efficiency and productivity; keep customers better informed and satisfied; improve quality, control and accountability of your support services and infrastructure.

Marval MSM, a secure, reliable, scalable, ITIL process compliant, enterprise IT service management software solution, enables and supports the delivery of consistent, measurable and repeatable processes across your organisation. Designed to meet changing customer and market requirements, Marval MSM is both process and service centric, minimising risk and supporting business services and organisational growth strategies, improving customer service levels and elevating the user and customer experience.

Nexthink provides digital experience management for the enterprise. Leading global companies know that satisfied employees generate more satisfied customers. With Nexthink, organisations can deliver consumer-grade experiences to their employees to increase satisfaction and productivity.

Nexthink combines data collection, monitoring, analysis, remediation, intelligence and communication, to engage with employees and gather the right context for continuous optimisation. Nexthink is privately held with headquarters in Lausanne, Switzerland, and U.S. headquarters in Boston, Mass.

TOPdesk helps you deliver excellent service from day one. We’ve created a solution that helps you improve customer communication, manage workflows and keep track of assets, with software that’s simple and easy to use. No matter the department, it’s ideal for processing questions, complaints and malfunctions.

But our software is just the start: experienced consultants and expert support employees are there to help you every step of the way. This makes TOPdesk the ideal partner in reducing workloads and supporting company-wide processes. The result? Happy employees, happy customers.

Micro Focus helps you run and transform your business; tackling your key IT challenges of shrinking budgets, multiple deployment models, and the need to be innovative to meet digital expectations.  Our response is Hybrid IT Management, which includes our Forrester recognized leading Enterprise Service Management software – SMAX!

SMAX provides the critical tools you need to build, operate and analyze your Service Desk. SMAX offers Machine Learning and Analytics, Intuitive Codeless Automation, AI and flexible deployment to bridge the gap between existing and emerging technologies – so you can innovate faster and succeed with minimal risk with your digital transformation.

How much does it cost?

This event is free for all itSMF UK members and non-members.



May 23, 2019
9:30 am - 4:30 pm
Event Categories:


itSMF Events Team
+44 (0)118 918 6500


Thinktank, Birmingham
Millennium Point, Curzon Street
Birmingham, West Midlands B4 7XG United Kingdom
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