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Online Member Meet-up

October 8, 12:00 pm - 2:00 pm

Building on the format of our ever popular Member Meet-ups, this online event will include a presentation from Emily Bristow of Blue Prism, titled ‘Intelligent Automation 101’, followed by Oliver Tanner & Marouane Mraihi from ServiceNow discussing ‘Artificial Intelligence and Machine Learning in ITSM’.

Facilitated by Chris Kingsbury, South West & Wales Regional Chair, the event agenda includes time for breakout discussions to be held with the group.

Who is it for?

All itSMF UK members.


TimeSession Details
12:00 - 12:15Welcome - Chris Kingsbury, itSMF UK South West & Wales Regional Chair
12:15 - 12:45Presentation - Intelligent Automation 101
The opportunity to apply robotic process automation (RPA) to business processes has captured the attention of many organisations as they compete in a digital-first world that requires seamless operations, and greater value from resources. The next stage in the automation journey – beyond RPA – is intelligent automation, but what should we be considering as we move towards intelligent automation?

Emily Bristow, Customer Success Director, Blue Prism
Emily is an experienced Customer Success Director, working with Blue Prism customers to help make the most of their digital workforce and deliver successful business outcomes. Previously Emily was the UK Head of Intelligent Automation at the global IT consulting firm CGI before joining Blue Prism in June 2018. An MSc graduate, Emily has more than 10 years’ experience across a variety of IT and operational roles, including ITSM leadership roles primarily in Problem and Change Management.
12:45 - 13:05Breakout Session & Short Break
13:05 - 13:35Presentation - The Promise of Artificial Intelligence and Machine Learning in ITSM
Everyone is talking about AI and Machine Learning but what does it mean in the world of work? Every organisation would love to embark on the AI journey but the question is: where to start? And at what cost? IT can be the innovator and the enabler in this journey without too much effort and can potentially help business departments to dramatically improve their efficiency and productivity. Can ITSM be the first step ?

Oliver Tanner - Solution Consultant, ServiceNow
Oliver is a Computer Science graduate who recently joined ServiceNow as a Solution Consultant in the Financial Services sector. Oliver is relatively new to the IT Service Management space with previous experience around Software Development, Analytics, and Machine Learning.

Marouane Mraihi – Senior Solution Consultant, ServiceNow
Marouane is an experienced ITSM and ITAM consultant who worked with several software publishers like Hewlett-Packard and Cherwell before joining ServiceNow 5 years ago. Marouane has two master degrees in E-Technology and Computer networks and communications.
13:35 - 13:50Breakout Session
13:50 - 14:00Wrap up and event close

Delivery Platform

This online event will be delivered using the Zoom platform – you can test your compatibility here.

How much does it cost?

This event is FREE for all itSMF UK members.

If you are not yet an itSMF UK member, you’ll be shown the individual member annual fee once you click on register now – or you can find out more about membership by clicking here.

Please register using the link below and access details will be sent to you 48 hours before the event start date.



October 8
12:00 pm - 2:00 pm
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Online Delivery


itSMF Events Team
+44 (0)118 918 6500
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