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Member Meet-up – London

June 18, 9:30 am - 3:30 pm

Our next FREE member meet-up event for the London & South East region will take place at the Nexthink offices in London on 18th June. The event will provide an opportunity for members to gather with other practitioners to share experiences, listen to guest speakers, and discuss key service management issues. It will also feature a brief itSMF UK update.

Who is it for?

All itSMF UK members.

Agenda

TimePresenterTopic
09:30 - 10:00Registration & Refreshments
10:00 - 10:10itSMF UKIntroduction & itSMF Update
10:10 - 11:10David D’Agostino (Nexthink) & Neil Keating (Bright Horse)From SLA to XLA – Re-thinking end user KPI’s
11:10 - 11:15Break
11:15 - 12:15Chris Markiewicz (Independent Consultant)Great Customer Service is the Experience
12:15 - 13:15Lunch & Networking
13:15 - 14:15Sander van der Moolen (TellTales Consulting)Intelligent Swarming: Play catch, not ping pong
14:15 - 14:20Break
14:20 - 15:20Laura Lockley (Upland Software)KCS: How to make knowledge management work for you
15:20 - 16:00Event Close & Networking

How much does it cost?

This event is FREE for all itSMF UK members.

If you are not yet an itSMF UK member, you’ll be shown the individual member annual fee once you click on register now – or you can find out more about membership by clicking here.

REGISTER NOW!
London

Details

Date:
June 18
Time:
9:30 am - 3:30 pm
Event Categories:
,

Organiser

itSMF Events Team
Phone:
+44 (0)118 918 6500
Email:
events@itsmf.co.uk
Website:
http://www.itsmf.co.uk

Venue

Nexthink London
80 Cannon Street
London, EC4N 6AE United Kingdom
+ Google Map
Phone:
‪+44 203 966 42 01‬
Website:
https://www.nexthink.com/
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