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Member Meet-up – London
18 June, 2019, 09:30 - 15:30
Our next FREE member meet-up event for the London & South East region will take place at the Nexthink offices in London on 18th June. The event will provide an opportunity for members to gather with other practitioners to share experiences, listen to guest speakers, and discuss key service management issues. It will also feature a brief itSMF UK update.
Who is it for?
All itSMF UK members.
Agenda
| Time | Presenter | Topic |
|---|---|---|
| 09:30 - 10:00 | Registration & Refreshments | |
| 10:00 - 10:10 | itSMF UK | Introduction & itSMF Update |
| 10:10 - 11:10 | David D’Agostino (Nexthink) & Neil Keating (Bright Horse) | From SLA to XLA – Re-thinking end user KPI’s |
| 11:10 - 11:15 | Break | |
| 11:15 - 12:15 | Chris Markiewicz (Independent Consultant) | Great Customer Service is the Experience |
| 12:15 - 13:15 | Lunch & Networking | |
| 13:15 - 14:15 | Sander van der Moolen (TellTales Consulting) | Intelligent Swarming: Play catch, not ping pong |
| 14:15 - 14:20 | Break | |
| 14:20 - 15:20 | Laura Lockley (Upland Software) | KCS: How to make knowledge management work for you |
| 15:20 - 16:00 | Event Close & Networking |
How much does it cost?
This event is FREE for all itSMF UK members.
If you are not yet an itSMF UK member, you’ll be shown the individual member annual fee once you click on register now – or you can find out more about membership by clicking here.
REGISTER NOW!
London
