Copyright © 2024 itSMF UK. All rights reserved.
People management is a vital component of any Continual Service Improvement (CSI) strategy. The management team form that vital link between the bigger picture and those in the front line dealing directly with service users. People management is about getting things done through your people – rather than doing them yourself. All too often, individuals move into management roles with minimal guidance on how to lead and motivate. They can default to those comfortable task-based activities whilst overlooking what a good people manager should really be engaged with!
This masterclass offers an introduction to some of the skills, behaviours and strategies required to help ensure a motivated, top-performing team capable of providing the utmost in customer service. The event is particularly relevant to new managers and those poised to move into such a role. It will also serve as a useful reminder to more experienced managers of elements of best practice when managing teams and individuals.
Note: This is not a fully-fledged management programme but looks at three of the most critical aspects of good people management: management behaviours, motivation and performance management.
So, to help you better understand:
Facilitated by Chris Markiewicz, a highly experienced learning & development practitioner who has delivered customer service and management courses for a wealth of organisations both in the UK and overseas, this event is designed for anyone with line management or supervisory responsibilities – or those primed to take on such a role.
In this one-day interactive event we will cover:
Attendees are welcome, and encouraged, to bring their own real-world scenarios for discussion if they are comfortable with sharing them.
Benefits include, but are not limited to:
Applying the skills shared on this event, will help you to:
The principles of people management are essentially quite simple, yet not always easy to apply – those strange beings called people can tend to make things extremely challenging at times! Attending this event will help navigate those daily challenges any manager can face around performance, behaviours and motivation. This will result in better service offering for your users, whether internal or external.
Places are available to itSMF UK members for £295.00 + VAT.
Not yet a member? You’ll be shown a price of £460 + VAT which includes an ‘Individual’ level annual membership. To find out about other membership levels, benefits and costs please click here.
Please contact the office on 0118 918 6500 to discuss an on-site running of this event.
London