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Our next FREE member meet-up event in the South West & Wales will take place at Hewlett Packard Enterprise offices on 21st March. Presentation topics include aligning operations and organisation with strategy, meeting customers’ expectations and making the future of ITSM relevant. A great opportunity for members to gather with other practitioners to share experiences, listen to guest speakers, and discuss key service management issues. It will also feature a brief itSMF UK update.
All itSMF UK members.
| Time | Agenda Item | Presenter | Duration |
|---|---|---|---|
| 09:30 - 10:00 | Registration & Refreshments | 30 Mins | |
| 10:00 - 10:10 | Introduction & Meeting Objectives | Simon Hodgson itSMF South West & Wales Regional Chair & Senior Manager at Sopra Steria | 10 Mins |
| 10:10 - 10:30 | Welcome to HPE | Mark Wilkinson, HPE | 20 Mins |
| 10:30 - 11:15 | HPE Pointnext: Making the Future of ITSM Relevant | Mark Wilkinson, HPE | 45 Mins |
| 11:15 - 11:30 | Coffee & Discussion | 15 Mins | |
| 11:30 - 12:15 | Strategic BRM - the key to unlocking Value | Simon Kent, Founder and Executive Coach, Quantum Twenty One | 45 Mins |
| 12:15 - 12:30 | itSMF Update | itSMF | 15 Mins |
| 12:30 - 13:15 | Lunch | 45 Mins | |
| 13:15 - 14:00 | Operating Model Canvas: Aligning operations and organisation with strategy | Andrew Campbell, Ashridge Strategic Management Centre at Hult International Business School | 45 Mins |
| 14:00 - 14:45 | Operating Model Canvas Interactive Session | Andrew Campbell | 45 Mins |
| 14:45 - 15:00 | AoB / Close / Depart | Simon Hodgson | 15 Mins |
This event is free for all itSMF UK members.
If you are not yet an itSMF UK member, you’ll be shown the individual member annual fee once you click on register now – or you can find out more about membership by clicking here.
Ground Floor South
Burford House
Leppington
Bracknell
Berks RG12 7WW
Tel: +44 (0) 118 918 6500
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