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Online Masterclass – Change & Release Management

6 February, 9:30 am - 4:00 pm


All companies deal with change, but not all do so in a consistent and controlled way, i.e. with a formal change management capability. Plus, too many are relying on documents and spreadsheets to plan business-impacting changes – resulting in delays, confusion, and loss of business earnings.

The ultimate result? A high volume of failure. However, by simply introducing formal change and release management capabilities into your organisation you can effectively increase control, speed, and transparency, reduce risk, and raise quality. You just need to get started.

This interactive Masterclass will help you better understand:

  • The differences between change and release management
  • How to determine a strategy and tactics for dealing with change and releases
  • How to plan for successful releases
  • How to manage change policies, change forms, and change-related communications

The session also discusses Change in the context of DevOps and Agile ways of working – what are the pros and cons of using these approaches? How do we get the best out of both ways of working?

Target Audience

This event is aimed at the Beginner/Intermediate level. Facilitated by Barclay Rae, Ex Board Member of itSMF UK and Service Management Consultant since 1994, Barclay is part of ITIL 4 Lead Author Team, lead editor ITIL4 CDS, ITIL Practitioner co-author, SDI associate and auditor as well as SDC standards co-author. He is the winner of itSMF UK’s Paul Rappaport Lifetime Achievement Award, 2023.

This Masterclass encourages attendees to exchange ideas/experience and is ultimately designed for those looking to:

    • Get started with change and release management
    • Improve their existing efforts


What will it involve?

In this interactive event we will cover:

  • Definitions and value statements for Change and release
  • Change and release – what’s the difference?
  • The fundamental differences between IT and business changes
  • How to understand the relationship between change management, release, and deployment
  • Change and Release and the relationship with other key ITSM practices – incident, problem, SLM, Catalogue, Portfolio
  • How to incorporate agile and DevOps ways of working and techniques into your change and release activities
  • How to create a strategy for effectively managing changes and releases in your own organisation
  • Practical tips and advice to help you better structure and control changes to your business services
  • The Change Advisory Board (CAB) – what it is and how and when to use it
  • How to meet challenges to CAB and structured change management

Attendees are welcome, and encouraged, to bring their own real-world scenarios for discussion if they are comfortable with sharing them.

What are the key benefits of attending?

Benefits include, but are not limited to:

  • The opportunity to quickly understand the key tenants of change and release management, the benefits that each capability can bring to your organisation, and how to get started
  • To discover how to successfully structure and plan changes in order to avoid disruption to business services
  • To learn how to effectively manage releases in order to increase speed and efficiency in your organisation
  • The opportunity to sense check existing company thinking, plans, and decisions in light of industry good practice

Why do I need change management?

Having a formal change management capability enables your organisation to:

  • Improve the availability of IT services
  • Minimise the adverse effect of failed changes and disruption to IT services
  • Reduce the risk and unwanted effects of badly implemented changes

Why do I need release management?

Release management capabilities support change management in planning and fulfilling multiple changes to an environment to:

  • Provide stability and ensure a greater success rate of releases
  • Reduce the likelihood of failed changes and disruption to IT services
  • Reduce delays, and ensure minimal disturbance to services

Delivery platform

This online session will be delivered using the Microsoft Teams platform.

How much does it cost?

Places are available to itSMF UK members for £295.00 + VAT.

Not yet a member? You’ll be shown a price of £460 + VAT which includes an ‘Individual’ level annual membership.  To find out about other membership levels, benefits and costs please click here.


online remote


6 February
9:30 am - 4:00 pm
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Online Delivery


itSMF Events Team
+44 (0)118 918 6500
View Organiser Website