Announcing the 2025 itSMF UK Challenge Cup – enter your team today!

The itSMF UK Challenge Cup is back for 2025 – open to all member organisations and FREE to enter!
ITSM25: view the preview guide and our NEW schedule builder!

Browse the conference sessions in our PDF preview guide and then build your personal agenda in the online scheduler!
Check out the latest issue of ServiceTalk!

Download the new issue of our member magazine.
PSMA25: award nominations are open

Nominations are now open for this year’s ITSM Team, Service Innovation, Young ITSM Professional, Ashley Hanna Contributor of the Year, and NEW Customer Experience awards. Outline entries must reach us by 15th June, with full written nominations by 15th July. Follow the link below for further details.
Announcing the ITSM25 keynotes

With the Call for Speakers for ITSM25 well underway, we’re all set for another exceptional line-up of presenters from across the service management profession. To whet your appetite, we’re delighted to announce details of our keynote speakers and PSMA25 awards special guest.
Our mentorship programme is live!

Following the completion of a successful pilot, itSMF UK’s mentorship programme is now live.
ITSM25: we need you as a speaker!

The Call for Speakers for ITSM25 – the itSMF UK Annual Conference and Awards – is now open!
Season’s Greetings & Office Opening Hours

A big thank-you to all our members and partners for your engagement and support during 2024.
New board member at itSMF UK

Jason Hamer of Vodafone has joined the board of itSMF UK.
PSMA24 – Congratulations to our Winners!

A big thank you to all the nominees, proposers and judges who participated in PSMA24. The winners are….
Announcing our line up of ‘signature’ events for 2025!

For 2025 we’re delighted to announce a programme of 10 signature events, many of them in-person at exclusive venues.
itSMF UK Challenge Cup 2024 – The winner is…

We’d like to thank all 37 teams for competing in our second itSMF UK Challenge Cup competition!