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Our Masterclass Events are going Online!

In line with Government guidance, we’ve unfortunately had to postpone a number of our upcoming physical events to ensure the safety of our members and partners alike. However, we are now embracing technology to deliver online masterclasses instead, building on the great response we’ve received from our webinar events. Every masterclass event takes a fresh …

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ITIL 4 and Problem Management – a new paper from itSMF UK

Problem management is one of the most significant challenges facing ITSM practitioners today. At a recent itSMF UK SIG Focus Day in Bracknell, members came together to pool their insights and experience in a new white paper: ITIL® 4: what does it mean for problem management, which highlights some of the key questions currently facing …

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ITIL 4 Foundation Revision Guide launched at ITSM19 on 18th November!

The new ITIL 4 Foundation Revision Guide offers a perfect companion for those undertaking the new Foundation course. Written by members of itSMF UK’s publications team, including experienced training specialists Vernon Lloyd and Barry Corless, the book is perfectly positioned not just to help with revision just before the exam but to provide a pocket-sized …

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itSMF UK announces new Chair and wide-ranging Board appointments

Martin Neville has been appointed chair of itSMF UK as part of a new Board line-up at the country’s leading service management association. Neville, a Principal Consultant at Tata Consultancy Services who has been on the itSMF UK Board for 5 years, served as Conference Chair, Finance Director and Vice Chair before assuming his new …

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