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ITSM2020: Bringing the community back together

COVID-19 has changed everyone’s plans and strategies this year, and we know that our members have faced unprecedented challenges in providing optimal service delivery to their businesses. It has called for different working practices, a more agile approach to business priorities, and a reliance on technology that none would have anticipated just a few months …

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Our Masterclass Events are going Online!

In line with Government guidance, we’ve unfortunately had to postpone a number of our upcoming physical events to ensure the safety of our members and partners alike. However, we are now embracing technology to deliver online masterclasses instead, building on the great response we’ve received from our webinar events. Every masterclass event takes a fresh …

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ITIL 4 and Problem Management – a new paper from itSMF UK

Problem management is one of the most significant challenges facing ITSM practitioners today. At a recent itSMF UK SIG Focus Day in Bracknell, members came together to pool their insights and experience in a new white paper: ITIL® 4: what does it mean for problem management, which highlights some of the key questions currently facing …

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