There’s content to suit all tastes in the new edition:
- Opening the doors to the next generation. A number of initiatives are coming together within itSMF UK to spread the word about service management to a younger audience. ServiceTalk investigates.
- The problem with problem is people. Problem management is the only ITIL discipline that prevents incidents from occurring or recurring. Yet many organisations undervalue and overlook its importance, argues Ian MacDonald.
- Who is your favourite Gladiator? Val Wilson reflects on some key shifts that have occurred in leadership styles, and how these changes are creating new opportunities for female leaders.
- The correct way to stack the dishwasher. Richard Horton has spent a decade and more in the service management kitchen. Here he muses on what the dishwasher might have to say about ITSM.
- Putting ITSM on the university curriculum. Based on evidence of what we have achieved already, we know that including ITSM in degrees is possible, says Sandra Whittleston, but we need to do it more widely.
- ISO/IEC 20000: an annual update. Lynda Cooper offers a snapshot of what’s happening in the service management standards world.
- IT’s emotional shift: why XLAs matter now. XLAs have emerged as a game-changer, helping IT focus on user outcomes rather than just technical outputs. Steve Fleming considers why they are having such a profound impact across the service management world.
- PLUS… A sneak peek of the agenda for ITSM25, our annual conference in November; news of upcoming events and member activities; and a preview of SITS25.
itSMF UK
itSMF UK is the country’s leading membership association for service management professionals – with members ranging from individual service management practitioners to large multi-national organisations.
We have spent the last three decades helping ITSM professionals both to be better and to do better. As the first of an international network of itSMF chapters, we continue to enrich the working lives of our members through our conference and events, professional guidance, focused content, annual awards, competency management, leadership council, member groups, and new communities of practice.
View our membership video or visit us at www.itsmf.co.uk
