ITSM16 Q&A: Anthony Oxley, SLM SIG Chair
In the lead up to ITSM16, we’ll be posting blogs from various people answering a simple Q&A about ITSM16 and why they’ll be attending this year. Anthony Oxley, Chair of […]
ITSM16 Q&A: Richard Horton, itSMF UK Board Member
In the lead up to ITSM16, we’ll be posting blogs from various people answering a simple Q&A about ITSM16 and why they’ll be attending this year. Richard Horton, itSMF UK […]
Automation and Self-Resolution – Are We Up to the Challenge?
With our growing dependency on IT, we need to start delivering services in the way that our customers really want them. I was recently shopping in a store, something that […]
ITSM Podcast Episode 1 – SITS16
In this new series of podcasts we’ll be talking to self proclaimed ITSM “old fogies” Barclay Rae, James Finister, Stephen Mann and Pat Bolger and other guests about everything ITSM. […]
The Millennial Shift: How to Bring New Blood into ITSM
Very often when attending IT Service Management (ITSM) events and meetings, discussions focus on the newcomers to our industry. Popular questions include, “where is the new blood and where it […]
Release Management – Delivering More and Breaking Less
If you want a one-line summary of the challenge faced by people delivering IT services, you could do worse than “How to deliver more and break less”. Given that there […]
Is it Time for ITSM to be Counted as a Professional Discipline? Part 2
In Is it Time for ITSM to be Counted as a Professional Discipline – Part 1 I discussed how ITSM is still seen by many as purely ITIL-focused or relevant […]
SIAM and How to Deal with the People Side of Organisational Change
Posted on behalf of the SIAM SIG – People and Change Working Group Here in the SIAM SIG we’ve been working on a new project. We wanted to know what […]
Is it Time for ITSM to be Counted as a Professional Discipline? Part 1
ITSM is still seen by many as purely ITIL-focused or relevant only to internal IT operations. It is time for ITSM to stand up and be counted as a professional […]
9 Top Tips to Create an Awesome Service Catalogue
Some people will tell you that your Service Catalogue is the most important step in the journey of your ITSM organisation. That’s a lot of pressure. There’s no denying it’s […]
How Does IT4IT Fit Within the World of ITSM?
I first heard IT4IT mentioned at the ITSMF UK conference last November. It piqued my interest but I admit to being unsure as to how this fit within the world […]
What Does Studying Music Have To Do With Shift Left and ITSM?
When I was younger I learned to play the piano and the drums. I was often bored and irritated by the need to learn scales for the piano and ‘rudiments’ […]
