ITSM

Profile, Engagement and Effectiveness at itSMF UK

I’m delighted to be taking on the role of CEO for ITSMF UK for the next six months. Since this was announced I’ve received tremendous support from across the industry, with hundreds of positive messages. Thanks for all of these – I appreciate the sentiments and expectations and so there’s a job to be done… …

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itSMF SIAM SIG – Too Many Acronyms But a Great Day!

Yesterday, I chaired the inaugural ITSMF SIAM SIG – not some strange codebreakers seminar as the long acronym might suggest, but the first ITSMF UK, Service Integration & Management (SIAM), Special Interest Group (SIG)! I’ve chaired the Service Level Management Special Interest Group in the past for the ITSMF, and as SIAM is now my …

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itSMF UK, Not-For-Profit and Led by Industry Volunteers – Continuing to Evolve to Meet Member Needs

Hi all. The ITSM community is rich with passion, dedication, commitment, expertise and opinion. I want to make a few points here, but before I do let me make it clear that if anyone wants to talk anything through with me please feel free just to contact me – [email protected] Firstly let’s set the context… …

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Reducing the Miles, Reducing the Distance

The University of Nottingham may not sound like the most likely place for the meeting of the itSMF UK’s Service Transition and Improvement SIG to talk about managing transition projects across the miles. Perceptions can be misleading. With campuses not only in Nottingham, but on the other side of the world in Malaysia and China, …

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Is DevOps Accelerating the Demise of ITIL?

Speaking recently at an event in Europe, I was approached by a developer who explained that ITIL was ‘killing’ innovation in their company. I asked him how they were continuing to deliver innovation and he said they “implemented a methodology called “NoOps!” I immediately felt my governance senses tingling, but rather than rush to judge, …

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