It’s All About Integrations

At the recent ITSMF SIAM event, it was great to see so much interest in SIAM. I was humbled to be amongst such esteemed company, as my co-presenters were each […]

Is DevOps Accelerating the Demise of ITIL?

Speaking recently at an event in Europe, I was approached by a developer who explained that ITIL was ‘killing’ innovation in their company. I asked him how they were continuing […]

Are you Part of the ITSM Industry?

Someone that I really respect as a voice of common sense and no-nonsense opinion challenged me recently when I referred to the IT service management ‘industry’. His view was, and […]

Are We the Wrong People to Work in IT

We now hear regularly that we are now in the ‘retail’ phase of IT evolution (see The Quantum Age of IT ‘Charles Araujo). Essentially the idea is that IT has […]

Getting Closer to the Business

A recent survey from IDG (“Consumerisation of IT in the Enterprise”) is just one of many indicators of the sheer scale and speed of change that is driving the need […]