In the lead up to ITSM16, we’ll be posting blogs from various people answering a simple Q&A about ITSM16 and why they’ll be attending this year.
Richard Horton, itSMF UK Board Member and Service Delivery manager at the NIHR CRN (University of Leeds), is the first to respond.
What are you most looking forward to at ITSM16?
The presentation of and dialogue about PSMF.
What have you got out of attending previous ITSMF UK conferences?
Practical insights that I’ve been able to take back into the workplace, apply, and still find relevant.
Why are you attending the conference this year?
To be part of our showcase event. With all that’s been happening this year and the 25 year factor, it feels like it should prove a memorable event.
What’s been one of the biggest changes in the ITSM industry in the past 25 years?
Not sure I can comment on 25 years — I wasn’t aware of ITSM as a concept then, let alone as an industry. So maybe breadth of engagement would be one perspective.
What are you most looking forward to in the future of ITSM?
There’s a recurring theme about same challenges/mistakes/weaknesses recurring and it would be good if through PSMF or otherwise we can see better generally adopted practices… especially if they can cater for emergent ways of working.
In ten words or fewer, what does being an ITSMF UK member mean to you?
Working with dedicated volunteers, seeking common good, ITSM challenges embraced.
Richard Horton
Richard Horton is Head of IT Service Management at NIHR RDNCC. He is a former itSMF UK Director with a history of running itSMF groups and events, and is the current Chair of itSMF International.
