Utilising Storytelling and Objects in ITSM Leadership
This is a guest post, contributed by Joe McGee, Leadership Founder and Consultant at McGee Leadership. In leadership, whether in IT service management (ITSM) scenarios or elsewhere, there’s sadly no […]
A Year is a Long Time in Politics, and in ITSM
It’s been quite a year in the world of politics, hasn’t it? We’re leaving the EU, David Cameron isn’t even an MP any longer, and now we have a General […]
SIAM: Practical Guidance On What It’s All About
There’s a lot of discussion and industry activity around SIAM (Service Integration and Management) right now. Whilst we might wonder if this is another passing phase, the concept has been […]
The SIAM Training and Certification Programme from EXIN, BCS and SCOPISM – What Does This Mean for the Wider Industry?
As interest in SIAM continues to grow, it was no surprise that a training and certification programme would be developed sooner or later. This has recently happened, and a new […]
Soft Skills Are The Hard Part
We are now seeing a real renaissance in the ITSM industry. The days of the single approach to service and project management, based purely on ITIL or Prince2 as the […]
Digital (Service) Transformation – What Does This Mean? For ITSM? For itSMF UK?
What and why ‘Digital Transformation’? We all love a hype don’t we? — and Digital Transformation is our current amore… What does this mean, beyond the obvious? Haven’t we in […]
LANDESK and HEAT Merger: What Does it Mean?
ITSM vendors LANDESK and HEAT Software recently announced their intention to merge. More specifically, LANDESK have joined forces with investment company Clearlake, who have owned HEAT since their acquisition of […]
The Service Catalogue: A Waste of Time?
Service Catalogue is a single term that is interpreted and used in a number of different ways. It is a key area of ITSM that has grown in importance and […]
The Indian Rope Trick
How would you explain service management to a quantum physicist? Recently I thought I was going to have to do this, and mused on whether this would be easier or […]
Reflections on Service Management in Clinical Health Research
The Professional Service Management Framework (PSMF) explores how doing service management in our organisations involves more than just ITIL processes. Here Richard Horton takes a tangential view of some of […]
ITSM16 Q&A: Jon Morley, Transition SIG Vice Chair
In the lead up to ITSM16, we’ll be posting blogs from various people answering a simple Q&A about ITSM16 and why they’ll be attending this year. Jon Morley, Vice Chair […]
ITSM16 Q&A: Matt Hoey, Transition SIG Chair
In the lead up to ITSM16, we’ll be posting blogs from various people answering a simple Q&A about ITSM16 and why they’ll be attending this year. Matt Hoey, Chair of […]
