ITSM

Building a CMDB: some secrets shared

I have worked with many organisations who set out on the journey of building the perfect Configuration Management Database (CMDB): a single entity that contains everything they could ever want to know about their business, services, IT equipment, statuses, finances, projects. It can seem like a daunting experience and whilst the ambition can seem admirable, …

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Strategy and Planning: reflections of a Community of Practice Chair

2021 is already shaping up to be an exciting year for itSMF UK. Writing this at the time of the pandemic and lockdowns might sound odd so stick with me on this. Aside from the packed calendar of webinars, masterclasses, members meetups and forums – more of which here – we’ve just introduced the Communities …

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Digital and IT Strategy: the next step for ITIL 4 leaders

ITIL 4: Digital and IT Strategy, or DITS for short, is the last book to be released in a series of five books, each with a different set of global authors. There is an associated 3-day DITS course, which includes in-class practical assessments and an exam. This blog provides an overview of frequently asked questions on the DITS book, including why it’s an essential read for digital leaders, and a summary of some of my favourite topics.

Value Stream Mapping

  What exactly is value stream mapping, and what does it have to offer for today’s enterprise? Dan Breston explains. “Value stream analysis is much harder when you have thousands of developers working on hundreds of different products.” Mik Kersten – CEO, Tasktop Toyota, working with quality expert W Edwards Deming, created a legendary technique …

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Welcome to the Communities of Practice

As mentioned in our Member Events blog in August, itSMF UK have been reviewing our Specialist Interest Groups (SIGs) to decide whether they are still structured and formatted in the best way to suit our members’ needs, especially in a world reshaped by COVID-19. The conclusion of this review was that a refresh was needed …

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Getting started with digital transformation/evolution

Digital transformation is a large and highly convoluted subject on which many books have been written. Although I have tried to address the most essential elements of getting started with digital transformation, the focus of this article has really been on setting the right context for thinking about the topic. It is very much a …

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