ITSM

Digital and IT Strategy: the next step for ITIL 4 leaders

ITIL 4: Digital and IT Strategy, or DITS for short, is the last book to be released in a series of five books, each with a different set of global authors. There is an associated 3-day DITS course, which includes in-class practical assessments and an exam. This blog provides an overview of frequently asked questions on the DITS book, including why it’s an essential read for digital leaders, and a summary of some of my favourite topics.

Value Stream Mapping

  What exactly is value stream mapping, and what does it have to offer for today’s enterprise? Dan Breston explains. “Value stream analysis is much harder when you have thousands of developers working on hundreds of different products.” Mik Kersten – CEO, Tasktop Toyota, working with quality expert W Edwards Deming, created a legendary technique …

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Welcome to the Communities of Practice

As mentioned in our Member Events blog in August, itSMF UK have been reviewing our Specialist Interest Groups (SIGs) to decide whether they are still structured and formatted in the best way to suit our members’ needs, especially in a world reshaped by COVID-19. The conclusion of this review was that a refresh was needed …

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Getting started with digital transformation/evolution

Digital transformation is a large and highly convoluted subject on which many books have been written. Although I have tried to address the most essential elements of getting started with digital transformation, the focus of this article has really been on setting the right context for thinking about the topic. It is very much a …

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Create, Deliver and Support – a view from the ‘engine room’ of ITIL 4

Create Deliver Support (CDS) – is one of the 4 Managing Professional guides for ITIL 4 from AXELOS, offering some truly original thinking around the core ITSM practices and the value they contribute to the business. CDS offers a holistic view of all service delivery activity, from idea to reality, from demand to value, and …

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Service and info security management standards: Asia leads the way

Why are there such large variations in adoption of industry standards across the world? I have been reviewing the exploitation of international standards in the UK, specifically ISO/IEC 20000-1 for ITSM and ISO/IEC 27001 for information security, for many years now. Demonstrable and auditable compliance to an accepted standard is widespread in many professional areas …

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