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Blog

Barclay Rae
Profile, Engagement and Effectiveness at itSMF UK

I’m delighted to be taking on the role of CEO for ITSMF UK for the next six months. Since this

Read More
Barclay Rae October 28, 2015
Philippa Hale
Learning and Work – An Accidental Discovery

I have been focusing a lot of my recent work with clients on how to bring learning back into the

Read More
Philippa Hale October 21, 2015
Steve Morgan
itSMF SIAM SIG – Too Many Acronyms But a Great Day!

Yesterday, I chaired the inaugural ITSMF SIAM SIG – not some strange codebreakers seminar as the long acronym might suggest,

Read More
Steve Morgan October 7, 2015
John Windebank
itSMF UK, Not-For-Profit and Led by Industry Volunteers – Continuing to Evolve to Meet Member Needs

Hi all. The ITSM community is rich with passion, dedication, commitment, expertise and opinion. I want to make a few

Read More
John Windebank August 24, 2015
Philippa Hale
The Impossible Ring

What can an 18-year old in a shed teach ITSM leaders and teams about continual learning and CSI? Last summer,

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Philippa Hale August 4, 2015
Matt Hoey
Reducing the Miles, Reducing the Distance

The University of Nottingham may not sound like the most likely place for the meeting of the itSMF UK’s Service

Read More
Matt Hoey July 20, 2015
Steve Morgan
It’s All About Integrations

At the recent ITSMF SIAM event, it was great to see so much interest in SIAM. I was humbled to

Read More
Steve Morgan July 7, 2015
Robert Stroud
Is DevOps Accelerating the Demise of ITIL?

Speaking recently at an event in Europe, I was approached by a developer who explained that ITIL was ‘killing’ innovation

Read More
Robert Stroud June 8, 2015
John Windebank
Are you Part of the ITSM Industry?

Someone that I really respect as a voice of common sense and no-nonsense opinion challenged me recently when I referred

Read More
John Windebank March 16, 2015
Richard Horton
Focusing on the Right Problem

In the 2007 Spanish film ‘Fermat’s Room’, some top mathematicians, working under the pseudonyms of famous mathematicians from ages past,

Read More
Richard Horton January 9, 2015
Barclay Rae
Are We the Wrong People to Work in IT

We now hear regularly that we are now in the ‘retail’ phase of IT evolution (see The Quantum Age of

Read More
Barclay Rae October 24, 2014
John Windebank
Getting Closer to the Business

A recent survey from IDG (“Consumerisation of IT in the Enterprise”) is just one of many indicators of the sheer

Read More
John Windebank August 28, 2014
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