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Online Event – AI in ITSM: Ready or not, it’s here – Lunch & Learn
AI is already beginning to reshape how IT service teams operate; from automation and diagnostics to knowledge management, incident resolution, and customer experience. The real question for service organisations isn’t whether AI is coming, but whether we’re ready for it.
Having recently moved into a transformation role focused on implementing AIOps across a complex managed service environment, I’ve been seeing first-hand what organisations need in place to make AI work in practice, and where many of us still have gaps.
During this Lunch & Learn event, I’ll share practical insights on what readiness for AI in ITSM actually looks like: the foundations teams need, the mindset shifts required, and the steps individuals and service organisations can start taking now to position themselves for the future.
This isn’t a session about tools or hype, it’s about how we prepare our people, processes, and service culture so AI strengthens what we do rather than disrupts it.
Presenters
Valerie Wilson has been leading service management teams for a decade. Based in Belfast, she currently oversees all the managed service front line service desks across BT Business globally, leading a team of over 1500 people across 15 geographies. Valerie is passionate about leadership and service management, with a special focus on supporting and empowering women in this field. She also serves as a non-executive director on the board of itSMF UK and chairs the Women in ITSM Community of Practice.
Delivery Platform
This event will be delivered using Microsoft Teams.
PeopleCert ITIL CPD Points
itSMF UK members will automatically earn 1 ‘Community’ ITIL CPD point for attending this event – more details available here.
How much does it cost?
This event is FREE for all itSMF UK members.
If you are not yet an itSMF UK member, you’ll be shown the individual member annual fee once you click on register now – or you can find out more about membership by clicking here.
Please register using the link below and access details will be sent to you 48 hours before the webinar start date.
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