This week ITSMF UK will be at the SITS show – we look forward to meeting many ITSM people there – it’s always a great business and social event.
We will be promoting our new PSMF (Professional Service Management Framework) there – come and hear about it on our stand. This is our high level framework which sets out the bigger picture of the competencies an ITSM professional needs – much more than just technical or process. This is a useful tool for organisations and individuals alike to build solid and rewarding career paths and clearly define our profession.
We are also presenting this on Thursday as a plenary session in the keynote theatre at 4pm. This will include a representative from CGI who are the first organisation to be endorsed by ITSMF UK in this scheme – read the Press Release here.
I’m also pleased to say that over the last few days I’ve met several other organisations who have started simply using the free content from PSMF for their own people development.
SITS is a milestone in the calendar for the industry and we are also working hard to plan towards our own conference in the autumn, where we will feature professionalism. This is a big year for ITSMF UK as we move to re-define our position and proposition for the industry, backed up by a variety of new services.
It’s also a big time for our ITSM industry. ITSM is at a crossroads – it’s no longer just about ITIL – or any specific framework, with a number of new approaches DevOps, SIAM, BRM, IT4IT etc. How do existing practitioners evaluate and absorb new ideas into ‘traditional’ operations and service delivery? It’s a tough call and there is also too much confrontational marketing hype around ‘xxx’ is dead’, or ‘ITSM vs xxx’
What is clear is that our (ITSMF UK) role is to promote a clear definition of professionalism and recognition in Service Management. We need to incorporate new skills and roles within the world of IT. The changing market require s a wider definition of Service Management than just process or tech. We need a clear definition of a much wider set of skills and capabilities that are required to make IT service delivery successful.
We also require a grown up approach to understanding and incorporating the best of new and older practises… So we need to understand what is offered by new models and act positively to make these work – as and if they are appropriate. Our role is to present and investigate new ideas and models as they appear and to help professionals evaluate what is best for them.
ITSMF UK are no longer the ITIL user group* – rather we are independent curators, presenting and analysing the wider world of ITSM.
Enjoy SITSs and we hope to see you there!
Barclay Rae
Barclay Rae has extensive experience as a consultant, analyst and subject matter expert in IT Service Management. He is the Lead Editor of ITIL 4 Create Deliver Support (CDS) Managing Professional guide, a member of the ITIL 4 Architect team and a co-author of ITIL Practitioner.
He also has considerable business and management experience in the industry, both as a consultancy vendor and also working with industry bodies and vendors such as SDI, AXELOS, APMG, and Axios. He brings industry and subject knowledge to ITSMF UK's strategic direction, as well as practical experience and commercial skills in running a small business organisation.
