Webinar – Selling Experience Management and XLA to C-Level
This webinar outlines an approach for “selling” Experience Level Agreement (XLA) and other forms of Experience Management to C-level executives. XLAs are a newer approach to IT service management that emphasizes user experience and business impact, extending traditional Service Level Agreements (SLAs) that focus solely on technical and often irrelevant metrics.
XLA26
This event offers an impressive line-up of subject matter experts who really understand what experience management means for their own organisations and for those with which they interact. Join us at XLA26 for great content, discussions and networking opportunities.
Online Masterclass – XLA Design
The focus for this masterclass is to help organisations understand what experience is, why it is important and key considerations when implementing experience measures/XLAs.
Online Masterclass – XLA Design
The focus for this masterclass is to help organisations understand what experience is, why it is important and key considerations when implementing experience measures/XLAs.
Online Masterclass – XLA Implementation and the XMO
This masterclass enables organisations to successfully measure and manage their XLAs including, when is happy, understanding sentiment, matching X-Data, O-Data and T-Data together, building dashboards and what skills and competencies are required in an XMO and on how to manage experience and XLAs. In this class we assume that XLAs have been/are soon to be designed and so focuses on the requirements to successfully implement, manage and govern experience through an XMO.
Online Masterclass – XLA Design – Pilot
The focus for this masterclass is to help organisations understand what experience is, why it is important and key considerations when implementing experience measures/XLAs.
XLA25 – Experience Management & XLAs
This event brings together an impressive line-up of subject matter experts who really understand what experience management means for their own organisations and for those with which they interact.
Online Masterclass – Introduction to XLAs
This masterclass introduces Experience Level Agreements (XLAs) and uses interactive studies and exercises to nail down the concept of XLA, setting attendees on a solid path beyond ITIL, SLAs, and KPIs into a new perspective of XLAs and performance outcomes.
Online Masterclass – Designing the right XLAs
This masterclass follows on from the Introduction to XLAs masterclass and is a hands-on practical session designed to help you understand the right experience measures for your business and how you can follow a 9-step approach to build your experience level agreements.
Online Masterclass – Implementing XLAs
This masterclass is a hands-on practical event designed to help you understand the right experience measures for your business and how you can follow a 9-step approach to build your experience level agreements.
XLA24 – Experience Management & XLAs
Experience Management & XLAs – open to all and FREE for itSMF UK members, join us on the 4 July at Mercedes-Benz World for XLA24!
Online Masterclass – Implementing XLAs
This masterclass is a hands-on practical event designed to help you understand the right experience measures for your business and how you can follow a 9-step approach to build your experience level agreements.
