Online Masterclass – Sustainability
This masterclass covers key elements of sustainability, as can be applied to service management including presentations and discussions in groups to review definitions and applications of sustainability.
Webinar – Sustainable Service Management for sustainable business
This webinar looks at the elements of service management that can help to develop long term success and quality, with key tips on how to develop and ensure that these are built in to transformation projects as well as BAU. This will also include experience management, people and culture, management and leadership, metrics and analysis, and service governance.
