SIG Focus Day – What does ITIL 4 mean for Service Transition?

The aim of our focus day is to pull together enough content to write a white paper “ITIL 4: What does it Mean for Service Transition?”. During the day we will explore how the latest evolution of ITSM best practice reshapes the role of Service Transition.

Release Management – Delivering More and Breaking Less

If you want a one-line summary of the challenge faced by people delivering IT services, you could do worse than “How to deliver more and break less”. Given that there isn’t a limitless pile of money available to throw at this problem, and that there are constant pressures to reduce costs, clearly we need to …

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