SM Forum: IT Asset Management Trends and Directions
This SM Forum offers a very practical view of ITAM, with two case studies that demonstrate the essentials of asset management at different levels of maturity. The event also considers the current state of ITAM within the broader service management environment, and looks at the latest developments in ITAM tooling.
SM Forum: Enterprise Service Management in Practice
This SM Forum views ESM from a number of different perspectives, to help participants understand what it really means to apply service management best practice where it’s needed most. Bringing together practitioners with ESM experience in various industry sectors, it offers a excellent opportunity to review and discuss the key issues involved.
Sector Spotlight: Unified service management and digital skills in our universities
Modern higher education institutions are complex bodies with numerous departments, student groups, administrators, shared services and alumni organisations sharing hundreds of applications and legacy systems. This can result in inconsistent service experience across campus, longer wait times, lower CSAT and user dissatisfaction, compounded by funding issues and competitive pressures.
Online Member Meet-up
Building on the format of our ever popular Member Meet-ups, this interactive online event will include a presentation on ITIL 4 Create, Deliver and Support from Barclay Rae and Enterprise Service Management from University of Glasgow. The agenda also includes time for group breakout discussions.
Why Service Management Needs Selfless Service
This is a guest post, contributed by Sanjeev NC, Freshworks. We used to believe that the only way for people to get money out of their bank account is to […]
Behaviour and Relationships in Professional Service Management
This is a guest post, contributed by Mark Smalley, IT Paradigmologist, ASL/BiSL Foundation If you’ve been attending IT service management (ITSM) conferences for five, ten, or more years, you’ll have […]
Anyone for Tennis?
Why do we do processes? When Service Management theory is structured around using them it seems a bit of a basic question, but when they aren’t applied appropriately we can […]
