Webinar – Getting started with ITIL 4 Direct, Plan and Improve
Important areas of discussion in the DPI publication include conducting assessments, using reporting and metrics, keys to successful continual improvement, a solid basis for communication and organizational change management, and much more.
Why Do We Bother Measuring?
Metrics! Bah! We’ve measured in IT for years all sorts of things like: quality, cost, safety, people, customers, availably, reliability, continuity, and so forth. Every major framework has suggested measures […]
